Frequently Asked Questions
Everything you need to know about your gear and orders.
What is the standard shipping time for equipment?
Standard shipping typically takes 3-5 business days. Custom team jerseys or personalized gear may require an additional 7-10 days for processing before shipment.
Do you offer a warranty on baseball and softball bats?
Most high-performance bats come with a one-year manufacturer's warranty. Please keep your original receipt, as it is required by the manufacturer to process any defect claims.
Can I return a glove after I have started breaking it in?
To be eligible for a full refund, items must be in their original, unused condition with tags attached. Once a glove has been oiled, steamed, or used in play, it cannot be returned.
Do you provide team or bulk purchase discounts?
Yes! We offer competitive pricing for schools, leagues, and travel teams. Please contact our sales department via the 'Team Sales' page for a custom quote.
How do I know which bat size is right for me?
We provide a comprehensive sizing chart on every product page. Generally, you should measure from the center of your chest to the tips of your fingers to determine the ideal bat length.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Affirm for larger equipment purchases.